If you’ve ever worked with a business and thought, “I just wish they understood me,” then Cece Harris would be your dream collaborator.
With a love for client experience that feels right out of the playbooks of Disney and Nordstrom, Cece takes her role as customer and client advocate very seriously. In fact, she takes it so seriously that it was her passion for “The Wisetail Way” that first sparked her interest in the learning management systems company. After hearing Wisetail’s CEO, Justin Bigart, speak at an event, Cece went up to him, introducing herself and her effusive passion for putting the customer first – always and at all costs. It was this attitude that caught Justin’s eye and a handful of months later, Cece was proud to call the company her professional home.
Wisetail, which considers itself a learning ecosystem, brings in the components of e-learning missing from many traditional learning management systems. “We focus on culture and connection,” Cece says, “Our platform does really, really well in the restaurant and hospitality industry for those companies looking to build a consistent brand experience across a large geographic region. We take those users from all over the country and put them into one system. So, with our software, restaurant locations, for example, can now share ideas, send one another birthday or recognition messages and comment on one another’s great numbers. We bridge that gap between very formal learning and company culture. It’s amazing.”
And Wisetail’s clients must agree. With a roster including Shake Shack, Einstein Bros Bagels and The Cheesecake Factory, innovative companies with culture at the core of their values are aligning with Wisetail’s product. And based on the enthusiasm in Cece’s interview we’d say she, too, agrees with this equation: Culture + People First = Success.